So you recently got an email from Cox stating you went over the allocated amount of data on your account. So what do you do? Do nothing, it's just a bluff email trying to get you to upgrade your account, or better still purchase their crappy security suite. Cox hates the fact that people use their Internet service to watch Netflix and other streaming services that are far better than their own TV and streaming services. Here is a sample of the letter which at this stage is just a scare tactics.
Dear John Smith,
Thank you for choosing Cox, we appreciate your business!
Your Cox High Speed Internet package includes a data plan of 250 Gigabytes. As of August 19, 2014, your household has used 510 Gigabytes of usage data in the current billing cycle. Some common factors affecting data usage include the number of Internet-connected devices in the household, Wi-Fi network security, the amount of streaming video watched, and the presence of viruses and spyware on one or more home computers.
If you're interested in learning more about data usage and the factors affecting it please visit:
http://www.cox.com/DataUsage
You can view your data usage by logging into your account and checking your data usage meter in Internet Tools:
https://myaccount.cox.net/internettools/datausage/usage.cox
To learn more about how to prevent spyware and viruses and download a free copy of Cox Security Suite (a $199 value) please visit:
http://www.cox.com/security
We're happy you're getting so much value from your Cox High Speed Internet service. We have several Internet package options offering speed and data plans to meet a variety of needs. Based on your recent usage, your online experience would be improved by moving to a package featuring even faster download speeds and a larger data plan. To learn more about special offers for all Internet package levels and to find the one which best fits your needs, check out our current upgrade offers at:
http://www.cox.com/chsiupgrade
Or please call us at 1-877-840-2777 for assistance in selecting the option that best fits your household's needs.
Thanks again for choosing Cox High Speed Internet.
Sincerely,
Cox High Speed Internet Team
Cox Online Privacy Policy and related terms and agreements
http://www.cox.com/policy/
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